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Enterprise Adoption

Post-Merger Product Unification

Post-Merger Product Unification

Business Impact Product Strategy Scaling and Transformation
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Unified ACG and Skills into one platform experience, ending three years of stalled attempts in 10 months. The Proof: lab engagement doubled.

Leading the Company’s First Customer-Facing AI Product

Leading the Company’s First Customer-Facing AI Product

AI Product Experience Cross-Functional Influence Product Strategy Scaling and Transformation
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Defining what trustworthy AI means for a learning platform, as principles and patterns. The Proof: adding value across all 7,000+ courses.  

Business Impact Product Strategy Scaling and Transformation
Post-Merger Product Unification

Unified ACG and Skills into one platform experience, ending three years of stalled attempts in 10 months. The Proof: lab engagement doubled.

  • Design

    October 2023 to May 2026

  • Client

    Pluralsight. B2B SaaS, EdTech. Acquired A Cloud Guru in 2021.

  • My Role Then

    Director of Product Design, then Director, UX Product Design and Research. Reported to the CPO.

  • Scope & Span

    Hands-On Labs and six Learning Experience product areas across 5+ product squads.

  • Team & Reach

    8 direct reports in a 15-person Learning Experience org with 2 managers. (Product, engineering, content, and platform partners did not report to me.)

  • Platform Type

    B2B SaaS, multi-sided (Enterprise admin, individual learner, internal authoring)

  • Status (a/o Q4 '26)

    Pluralsight describes ACG courses, labs, and sandboxes as part of one unified solution. (Legacy ACG plans are no longer sold.)

  • Tags

    Change Management, Cross-Org Alignment, Enterprise Adoption, Platform Coherence, Post-Acquisition Integration, Team Capability

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AI Product Experience Cross-Functional Influence Product Strategy Scaling and Transformation
Leading the Company’s First Customer-Facing AI Product

Defining what trustworthy AI means for a learning platform, as principles and patterns. The Proof: adding value across all 7,000+ courses.  

  • Design

    Feb 2024 to Jul 2025. Public launch Jul 2024. (Still shipping as of 2026)

  • Client

    Pluralsight. B2B SaaS, EdTech. ~ 1,900 employees. PE-backed, in stabilization.

  • My Role Then

    Director of Product Design, Skills. Reported to the CPO.

  • Scope & Span

    5+ platform areas. Course discovery, mid-course assessment, lesson summarization, translation

  • Team & Reach

    8 direct reports. Partnered with Product, Engineering, Data Science, the business strategy team, and the internal ML Review Board.

  • Platform Type

    B2B SaaS, multi-sided (Enterprise admin, individual learner, internal authoring)

  • Status (a/o Q4 '26)

    In production at www.pluralsight.com

  • Tags

    AI Product Design, Conversational/Gen AI, Enterprise Adoption, Governance, Operating Model, Transformation, Trust and Transparency

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